Shipping times are up to 4 weeks due to covid 19
Shipping times are up to 4 weeks due to covid 19
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Customer Care

FAQ

When will I receive my order?

Once your purchase has been completed an order confirmation will be sent to your email. Please allow 3-5 days from order till dispatch date.*

Shipping times are as follows:

China Shipping: 1-5 days (no tax applies)

Asia Shipping: 5-10 days (customs tax excluded)

International Shipping: 10-14 days (customs tax excluded)

International Super Express Shipping: 5-8 days (includes customs tax)

Tracking numbers will be provided with dispatch confirmation email.

*In the rare event that the dispatch of your item(s) are delayed we will contact you with further information within 5 days.

Please note all shippings times are an approximate and can be subject to delays out of our control.

Returns

To initiate a return please send an email to sales@tommyzhong.com to request a return form.

We only accept returns on faulty items, the fault must be acknowledged within 5 days of receiving item. 

Please note, we only provide free returns within China.

 

For all other enquiries please email sales@tommyzhong.com